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Rules for return of goods

  • 12 January 2024


    RULES FOR RETURN OF GOODS

    GENERAL

    These Rules for Return of Goods (the Rules) constitute a part of an agreement between Laima Katunskytė, individual activities certificate No. 1307390 (the Seller) and you, based on which you have the right to return the goods (the Goods) purchased at elegancijosaleja.lt online store (the Store).


    You may communicate with the Seller using the following contact information:

    Phone: +(370) 610 37502

    Email address: info@elegancijosaleja.lt

    Address: Algimanto Petro Kavoliuko st. 20-11, LT- 04326, Vilnius, Lithuania

     

    REPLACEMENT OR RETURN OF GOODS

    Withdrawal within 14 days (applicable to consumers only)


    If you purchase at the Store as a consumer (i.e., a natural person, who is acting outside the scope of an economic activity (trade, business, craft, etc.), you may return the Goods within 14 (fourteen) calendar days as of their receipt. Returns can be made without giving any reason, i.e., by exercising your right of withdrawal from a distance agreement as granted to you by the Lithuanian and EU laws.

    If you withdraw from the contract, the returned Goods must be unused, undamaged, in the original packaging, with tags/labels, and be of merchantable quality. We will assume that you have fulfilled this requirement if, when testing the Product, you have performed only such actions as are necessary for the evaluation of the Product and that you would normally perform if you inspected the Product in a physical store.

    If you wish to exercise this right, you must immediately, but in no event later than within 14 (fourteen) calendar days as of receipt of the Goods, contact the Seller by email and attach a proof of purchase. You may complete a return form template here.

    Upon withdrawal of the agreement, the Goods must be returned to the Seller at Logismart/ (ID Laima Katunskytė), Galinės g. 1, Galinės k., Vilnius district. LT-14247. Transexpedition, C Building, 19-20 Ramps, immediately, but in any event no later than within 14 (fourteen) calendar days after your notification of withdrawal sent to the Seller by e-mail. The set time frame for returns will be complied with if shipment of the Goods is made before the expiry of the 14 (fourteen) days’ period. The costs of return shipping of the Goods will be covered by you.

    If you withdraw from the agreement, the Seller will, no later than within 14 (fourteen) calendar days as of your notification of withdrawal sent to the Seller by email, however not earlier than when the Seller receives the returned Goods (unless the Seller decides otherwise at its own discretion), refund the money you paid for the Goods and the delivery of the Goods to your bank account.

    Wholesalers and other purchasers who are not consumers do not have the right of withdrawal from the agreement, unless otherwise is clearly agreed with the Seller in written.


    Return of defected Goods

    The Goods are subject to the statutory warranty provided for in the laws of the Republic of Lithuania, i.e., the Seller is liable to the consumer for any non-compliance with the quality requirements of the Goods at the moment of delivery of the Goods and which became apparent no later than two years after the delivery of the Goods.

    If the Goods purchased at the Store are not of satisfactory quality, you may in accordance with, and within the time-limits established by, the laws request that the Seller eliminate the defects free of charge or replace the defected Goods, or in cases established by applicable laws, request to reduce the price accordingly, or return the Goods.


    If you are of the opinion that the Goods purchased at the Store are not of satisfactory quality and have detected defects, you must inform the Seller of it and of your choice of the remedy means by e-mail no later than within two months as of the date the defects have been detected. For this purpose, you should provide the Seller with detailed description of the defect, indicate the time and circumstances in which the defect has been detected, attach pictures and other related information that will enable the Seller to determine the defect.

    The purchaser’s rights related to the defected Goods are exercised in accordance with Articles 6.364(1)- 6.364(3) of the Civil Code of the Republic of Lithuania.


    MODIFICATION AND DISCONTINUATION

    The Seller will be free to modify these Rules from time to time. The latest (valid) version of the Rules will always be available at the Store. You must read the Rules then in effect before confirming your order. When confirmed, the order will be governed by the Rules in effect on the confirmation date.


    MISCELLANEOUS

    The laws of the Republic of Lithuania will apply to the execution and interpretation of these Rules and of each sale and purchase agreement.

    Any dispute, disagreement or claim arising out of, or in connection with, these Rules or any sale and purchase agreement concerned (including any breach, termination, or validity of the same) shall be settled by negotiation. If the parties fail to agree, disputes shall be settled in accordance with the laws of the Republic of Lithuania. The subject of out-of-court settlement of consumer disputes, which is competent to resolve consumer disputes arising from these Rules, is the State Consumer Rights Protection Authority (address: Vilniaus g. 25, LT-01402 Vilnius, tel. +37052626751, e-mail tarnyba@vvtat.lt; website http://www.vvtat.lt) or http://ec.europa.eu/odr/.


    All notices and other communications relating to the purchase at the Store and to these Rules will be delivered via email (if to the Seller – at the email address indicated above, and if to you – at the email address given when placing your order).

    If any provision of these Rules is or becomes invalid (either in whole or in part) that will not affect the validity of the remaining provisions.

    These Rules were last updated on 12 January 2024.

    These Rules have been created at Dokas. Dokas legal, MB holds the copyright to their text and allows Laima Katunskytė to use these Rules for elegancijosaleja.lt online store. No reproduction or other use of these Rules (either in whole or in part) without written permission of Dokas legal, MB will be allowed. For information on all the rights granted please refer to Section 2 of the Rules of Dokas.

     

    2024-01-12

    RETURN FORM TEMPLATE
    WITHDRAWAL FROM AGREEMENT AND RETURN OF GOODS

    To: Laima Katunskytė
          individual activities certificate No. 1307390
          Address: Algimanto Petro Kavoliuko st. 20-11, LT- 04326, Vilnius, Lithuania
          Email address: info@elegancijosaleja.lt


    You have the right to return any Goods purchased online from elegancijosaleja.lt store within 14 (fourteen) calendar days after its delivery to you.     In order for you to exercise this right, please complete the form below and email it to us at info@elegancijosaleja.lt.

    NOTE: RETURN GOODS TO THE ADDRESS Logismart/ (ID Laima Katunskytė), Galinės g. 1, Galinės k., Vilnius district. LT-14247. Transexpedition, C Building, 19-20 Ramps.


    Please note that the Goods must be returned unused, undamaged, in the original packaging, with tags/labels, and be of merchantable quality.

    Please give your information:

    Full name:                                                                                                                                                                                                                                           
    Address:  
    Phone number:  
    Email address:  
    Bank account No:   


    Please give order details:

    Order No:                                                                                                                                                                                         
    Order date:  
    Delivery date:   

     

    Please indicate the Goods to be returned:

    Name  Quantity  Reason for return 
         

     

    Signature:                                                                                                                               

     

     

     


    This form has been created at Dokas. Dokas legal, MB holds the copyright to its text and allows Laima Katunskytė to use this for elegancijosaleja.lt online store. No reproduction or other use of this form (either in whole or in part) without written permission of Dokas legal, MB will be allowed. For information on all the rights granted please refer to Section 2 of the Rules of Dokas.